Most important task of FiberNet’s service installation process is to realize the customer requirements as soon as possible at the given service endpoint. The primary role of the unified sales surface resulted by the project is to provide the possibility for benchmarking and administration for all of the sales channels, and up-to-date information about the current and new customers’ needs. Automated workflows of the new system define controlled and optimized operation for the operators involved, resulting several benefits at customer relationship points through company wide new workflow procedure. This opens new horizont at enhancing customer service. Improving the speed and quality of  ustomer service generates the required advantage to FiberNet on the market.